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Frequently asked questions
Do you have questions about how Circuitgroupes works? Here are some answers to frequently asked questions. If in doubt, contact us.
Directly: your phone number appears on our communication channels (websites and printed guide). If the tour organiser contacts you directly, we have no record of your exchanges.
Through your network email address: when you join, we create an internal email address for you (hg+no.@hotelgroupes.com). On our websites it appears when customers click “Email”; it is also printed in the guide. Messages sent to this address reach both your inbox and ours: only in this case do we have a record of the requests you receive.
If the customer phones you, ask how they heard about you. If they email you, check the recipient: if it is your network address, they contacted you through Circuitgroupes (website or guide).
Under the network charter, you must reply to requests within 48 hours, even if your establishment is fully booked on the requested dates. Please copy us on your replies at contact@circuitgroupes.com.
Important: include your contact details in your reply so that you are identified immediately, as the request may have been sent to several establishments, and keep the email subject line, which is the request reference.
Requests sent to your network address will regularly be forwarded to you twice, the second time by us, to make sure you have received and handled them.
If we do not receive a copy of your reply within 48 hours, we will follow up by phone. Remember: the faster you reply, the better your chances of securing the booking!
We remain at your disposal for any further information and to update the details on your listing.